Privacy Policy

1. Introduction

STI Clinic Australia ("we", "us", "our") is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and the steps we take to keep it secure.

2. Information We Collect

When you use our service, we may collect:

• Personal details — name, date of birth, contact information (email, phone number)
• Health information — responses to our confidential questionnaire, including sexual health history and testing preferences
• Payment information — processed securely via Stripe; we do not store full card details
• Technical information — IP address, browser type, and general usage data for security and service improvement

3. How We Use Your Information

Your information is used solely to:

• Generate your personalised pathology referral
• Communicate your referral, results, and any necessary follow-up
• Process payment for our services
• Comply with our legal and clinical governance obligations

We do not sell, rent, or share your personal or health information with third parties for marketing purposes.

4. Confidentiality & Your GP

Your use of STI Clinic Australia is confidential. Your regular GP is not notified of your test, your referral, or your results unless you choose to share this information yourself. Results are sent directly and only to the contact details you provide.

5. Data Security

We use industry-standard encryption and security measures to protect your information, both in transit and at rest. Access to health information is restricted to AHPRA-registered clinicians directly involved in your care.

6. Third-Party Services

We use trusted third-party providers to operate our service, including:

• Stripe — payment processing
• Resend — transactional email delivery (referrals, confirmations)
• ClickSend — SMS notifications for results
• Pathology partner labs — for sample collection and testing, as authorised by your referral

Each of these providers is bound by their own privacy obligations and only receives the minimum information necessary to perform their function.

7. Your Rights

Under Australian privacy law, you have the right to access the personal information we hold about you, request corrections, and ask questions about how your information is handled. To exercise these rights, please contact us using the details on our Contact page.

8. Data Retention

We retain health records in accordance with applicable Australian healthcare record-keeping requirements. Records are stored securely and only accessible to authorised personnel.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out via our contact page.